If you want your app or website to offer value to your customers without interruptions, you need a team of experts on guard.
Increase customer loyalty and minimize churn by guaranteeing that your offering is reliable and ready to use at all times.
Untimely service interruptions mean losses: lost revenue, lost data, lost reputation... We detect issues before they impact the general public, thus saving your organization from incurring losses.
We monitor long-term trends and hiccups in your system, minimizing the risk of any issues occurring in the first place. Thus, we optimize your performance and improve cost-effectiveness.
A comprehensive product monitoring service like ours means that your users will be able to complete purchases whenever they want to. This translates into an important decrease in churn.
Our maintenance experts will make sure that your services run well by monitoring their performance and making necessary fixes.
We receive bug reports from users and handle their entire life cycle, including communication and escalation to appropriate teams inside and outside the company.
We swiftly react to errors in your system as soon as they occur. We assess the impact and resolve the issue to ensure the service is back in operation.
Our team works to identify, diagnose and solve problems. We perform root cause analysis for unwelcome trends as well post mortem analysis of all the major and critical incidents to avoid reocurrence.
Our Service Level Managers design a product maintenance service to match your business needs and monitor all the above processes to ensure that your KPIs are met.
Our Service Level Managers adopt a holistic approach to confirm that the fixes made for all individual incidents and problems converge in a way that promotes long-term service stability and peak performance.
We keep your service going in accordance with ITIL® standards and the Google SRE philosophy, optimizing for reliability and costs.
We follow ITIL®: the IT industry's best recognized framework for managing services. This allows us to ensure a structured approach to the unpredictable area of IT Service Operations.
We design procedures based on Software Reliability Engineering principles to automate numerous aspects of product maintenance. This results in a faster reaction time, a reduced work burden and lower service costs while ensuring your KPIs are met.
Our team consists of not only maintenance specialists but also software engineers, testers, and service level managers. This allows us to offer a holistic product maintenance service and its continuous improvement.