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News Technology
Digital Advisory Business CX Strategy
Mobile Development Technology
Digital Advisory Business
Explore all insights

Featured Insights

A Tough Year Lies Ahead of the Retail Industry

Krzysztof Heyda Digital Product Consultant

Understand Your Customer: Data As One of Your Greatest Assets

Agnieszka Twardosz Content Marketing Specialist Tomasz Woźniak CEO

Error Handling in Mobile App Development

Michał Klimczak Head of Mobile

The Value of Customer Journey Mapping Explained

Miłosz Michałowski-Żuk Customer Experience Manager

Kompania Piwowarska

Data audit for Kompania Piwowarska, the leader of the Polish beer market

Overview

 

Client

Kompania Piwowarska is a brewery owned by Asahi Breweries Europe Group with leadership in shares of the local market. It owns several popular beer brands including Lech, Tyskie, Książęce, and Żubr.

 

 

Background & Challenge 

 

Background

The Client reached out to us because they had amassed significant amounts of customer data but were yet to organize it in a way that would allow them to take full advantage of it. We set out to assist Kompania Piwowarska in collaboration with our Partner, Laurens Coster.

Challenge

Kompania Piwowarska had been collecting user data for many years in a number of ways, especially through organizing online competitions. However, much of their data was collected by various external agencies, making it challenging to obtain and draw conclusions.

Our goal in the collaboration with this Client was to make sure they would soon be able to fully exploit the results of their investments in data collection efforts. With this objective in mind, we set out to reorganize their data collection and management system and prepare it for new policies optimized for the cookieless world.

Approach

 

Building Awareness

The first step we took was to organize workshops for both key stakeholders and Client’s employees. We raised consciousness about the importance of data in the current world, explaining the real meaning of first and third party data, cookies, cookieless world, customer data platforms, data management platforms and customer relationship management.

We invited participants from different divisions, making sure for the Client to reach an organization-wide understanding of the data field.

Data Inventorization

Subsequently, we planned out a comprehensive data inventorization, making use of the proprietary RIVA framework that we created alongside our Partner, Laurens Coster – download our white paper here to find out more.

We also supported employees of all divisions in reporting on the customer data they had collected and provided consulting services to prepare the organization for implementation of a customer data platform.

 

Data Leveraging Opportunities

Throughout the collaboration, we informed the Client about possible use cases and inspirations for taking advantage of data as experienced by data-first companies all over the world. In addition, we explained the timeline of incoming changes to third-party cookies and provided case studies on how other organizations have reacted.

We also analyzed the increase in consumer awareness on privacy matters as well as the single customer view approach. Then, we verified the available data sources and checked which of them were suitable for integration with a customer data platform.

 

 

Results

 

 

 

Riva Audit

The collaboration with Future Mind allowed Kompania Piwowarska to reevaluate their previous approach to data management and adopt a new, fully overhauled strategy. The Client organization is now conscious of the importance of data as well as the newest trends in the field. Kompania Piwowarska is using the knowledge gained to improve their marketing budget efficiency and serve their customers better with personalized offerings.

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