Digital Advisory CX Strategy Retail
Jakub Nawrocki
Digital Transformation Retail
Paweł Wasilewski
Values People
Tomek Jurek
Digital Advisory M-commerce
Izabela Franke
Digital Advisory UX research
Jakub Nawrocki
News Retail Technology
Paweł Wasilewski

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Digital Advisory CX Strategy Retail
Jakub Nawrocki
Digital Transformation Retail
Paweł Wasilewski
Values People
Tomek Jurek
Digital Advisory M-commerce
Izabela Franke
Digital Advisory UX research
Jakub Nawrocki
News Retail Technology
Paweł Wasilewski
Explore all insights

Featured Insights

Build a Winning CX Strategy

Shape the experiences of key life-givers of your business

Exceptional CX can set you apart. We’ll help you build lasting customer relationships for growth, revenue, and loyalty.

Our customer experience services

segmentation and personas

Segmentation & personas

Seeking to identify user segments effectively? We can help you isolate customer groups and define their shared and distinctive traits. 

Then we’ll craft personas to depict the specific values, expectations, and concerns of your target audience so that you can build digital products tailored to their needs.

customer ourney mapping

Customer journey mapping

We’ve mastered the art of analyzing customer interactions, taking note of the emotions involved. 

This allows us to create a comprehensive view of customer actions, map customer pathways, and uncover pain points as well as moments of satisfaction with your offering. The goal? Enhancing the overall CX.

cx strategy

CX strategy

Want to transform into a customer-centric organization? To achieve this, it's essential to grasp how customer behaviors impact your crucial business metrics. 

We’ll help you gain insights into your customer base, taking CX to a level where it can be measured, leading to well-informed, data-driven decisions.

interaction analytics

Interaction analytics

Leveraging analytical tools, we can capture genuine user interactions with your product, highlighting strengths, weaknesses, errors, and gaps. 

By analyzing real user behavior, we pinpoint your product’s pros and cons, revealing areas for improvement that can directly impact your business metrics.

Ready to become customer-centric
and take CX to the next level?

let's talk
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izabela franke head of advisory

Izabela Franke

head of ADVISORY

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