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Łukasz Okoński
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Tomek Jurek
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Product Design Design Systems
Łukasz Okoński
Product Delivery Engineering
Tomek Jurek
Digital Advisory Composable Architecture
Adam Rakowski
News Technology
Krzysztof Heyda
Explore all insights

Featured Insights

Product Maintenance

If you want your app or website to offer value to your customers without interruptions, you need a team of experts on guard.

An untimely service interruption
is the best way
to lose a customer to the competition.

Żabka Jeronimo Martins LPP YouGov Virgin mobile Generali Singify Super Pharm

Why

Increase customer loyalty and minimize churn by guaranteeing that your offering is reliable and ready to use at all times.

Untimely service interruptions mean losses: lost revenue, lost data, lost reputation... We detect issues before they impact the general public, thus saving your organization from incurring losses.

We monitor long-term trends and hiccups in your system, minimizing the risk of any issues occurring in the first place. Thus, we optimize your performance and improve cost-effectiveness.

A comprehensive product monitoring service like ours means that your users will be able to complete purchases whenever they want to. This translates into an important decrease in churn.

What we deliver

Our maintenance experts will make sure that your services run well by monitoring their performance and making necessary fixes.

We receive bug reports from users and handle their entire life cycle, including communication and escalation to appropriate teams inside and outside the company.

We swiftly react to errors in your system as soon as they occur. We assess the impact and resolve the issue to ensure the service is back in operation.

Our team works to identify, diagnose and solve problems. We perform root cause analysis for unwelcome trends as well post mortem analysis of all the major and critical incidents to avoid reocurrence.

Our Service Level Managers design a product maintenance service to match your business needs and monitor all the above processes to ensure that your KPIs are met.

Our Service Level Managers adopt a holistic approach to confirm that the fixes made for all individual incidents and problems converge in a way that promotes long-term service stability and peak performance.

TRUSTED BY INDUSTRY LEADERS AND STARTUPS

Solutions ecosystem & architecture Product design Mobile app development Product Maintenance
Żappka

Żappka

Future Mind supports Żabka’s mobile app development and contributes to its “store of the future” concept

Implementation specs & plan Product design Mobile app development Product Maintenance
Hebe

Hebe

A single key to the entire Hebe world – the app connects all of Hebe’s touchpoints, provides an omnichannel experience, and re-engages customers.

Web development IOT development Product Maintenance
Arctan by Retail Robotics

Arctan by Retail Robotics

IoT software development for Arctan – the most efficient robotic click&collect solution for e-grocery on the market

Mobile app development Web development Product Maintenance
KAFTradeclub

KAFTradeclub

We helped Tradewize — a fintech start-up aiming to help you invest better — build their core tool.

Principles

We keep your service going in accordance with ITIL® standards and the Google SRE philosophy, optimizing for reliability and costs.

We follow ITIL®: the IT industry's best recognized framework for managing services. This allows us to ensure a structured approach to the unpredictable area of IT Service Operations.

We design procedures based on Software Reliability Engineering principles to automate numerous aspects of product maintenance. This results in a faster reaction time, a reduced work burden and lower service costs while ensuring your KPIs are met.

Our team consists of not only maintenance specialists but also software engineers, testers, and service level managers. This allows us to offer a holistic product maintenance service and its continuous improvement.

Awards & Recognitions

Although our results speak for themselves, here are a few Awards to go along with some of our accomplishments.

Clutch

Awards

Mobile Trend Awards 2018 Mobile Trend Awards 2019 Mobile Trend Awards 2020 Mobile Trend Awards 2018 Mobile Trend Awards 2019 E-Commerce Polska 2022
Get in touch with our experts to learn more about the benefits of having us by your side.
Michał Urbański

Michał Urbański

Head of web development
Michał Urbański

Michał Urbański

Head of web development
We engineer
digital business

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