The Future Mind Team is looking for an IT Operations Engineer to provide company-wide support for all our internally used systems and services.

Future Mind is a brilliant, inspiring team, one of the most awarded tech consulting companies in the region. We value proactive professionals who enjoy solving problems, sharing knowledge, and teamwork. Together, we create high-quality solutions that fulfill the business needs of our clients and impact the lives of their customers every day. 

We have received several industry awards for delivering some of the best eCommerce applications in Poland, listed among the most popular apps in stores. Our expert engineers, designers, project managers, and analysts work on projects ranging from top m-commerce apps used daily by millions of customers to advanced IoT experiments.

Since 2023, we have been part of the Solita group. At Future Mind, we use around 70-80 different tools, online services, and software packages in our everyday work. We’re looking for someone who will help us make the best use of these tools and ensure the highest standards of governance and security.

This role is all about:

• mastering internal IT support - creating, implementing, and documenting state-of-the-art processes around software and hardware management at the company. Elevating internal IT processes towards the enterprise level,
• designing and implementing automated processes around desktop and mobile provisioning and remote device management, including endpoint security and software packaging, and updates,
• administering and advanced configuration of various internally used software tools,
• designing, implementing, and managing integrations between tools and managing their interoperability capabilities, including working with development teams in creating custom software integrations that fit the requirements of our business,
• optimizing and automating existing IT processes,
• managing the lifecycle of IT assets, including hardware devices at the company (mainly desktop/mobile endpoints with ~80% Apple devices fleet): documenting asset records in appropriate systems,
• managing access and permissions to internal tools and systems,
• working with HR during employee on/off-boarding - managing the IT aspects of that process, including setting up accounts within the systems required for particular roles,
• providing internal teams with hardware and software support: triaging, responding, and resolving IT requests or escalating to appropriate teams,
• designing, implementing, and managing IT self-service solutions,
• educating employees on internal IT processes, including self-service options,
• working directly with the project IT Support Team and internal DevOps Team. 

Here’s what we’re looking for:

• 3+ years of experience as a 2nd or 3rd-tier IT Support Engineer,
• practical experience working in IT roles for 5+ years, or an IT degree, will be an advantage,
• good, administrative knowledge of MacOS, Windows, Linux, iOS, Android, 
• very good understanding (advanced configurations) of Jira and Confluence, Google Workspace, Microsoft 365
• experience with automated endpoint provisioning using MDM solutions, preferably: Apple Business Manager, Jamf Pro and Intune,
• basic scripting skills, needed for process automation,
• strong ability and willingness to self-educate on technical subjects (API documentation, programming languages, software packaging),
• knows and identifies with our core values.
• a well-organized, self-motivated professional with good time-management skills,
• strong ability to understand and troubleshoot complex problems,
• high EQ - strong communication skills both verbally and in writing (documentation),
• ability to propose new solutions to business challenges and needs, which are adequate in terms of cost, work effort, and complexity,
• as the work involves direct contact with Solitans across 9 countries, knowledge of Polish and English (at least B2, preferably C1) is required for this position. 

...and here's what we offer:

• Human-centered, non-corporate, transparent work environment where everyone has their say,
• salary relevant to market rates, your developing skills, and the results you achieve,
• possibility to significantly impact your projects — your input has real value,
• continuous professional development and application of new technologies, including constant adoption of generative AI tooling — we all keep learning,
• active support of experienced mentors and team leaders along a well-structured professional development path,
• frequent team meetings with the purpose of sharing knowledge and discussing interesting case studies and problems that we come across on our projects,
• financial support for professional development, when you want to learn, take part in a conference, or go to a meetup,
• flexible working hours, which means that you can actually 
• the ability to work fully or partially remotely, or check in to one of our offices whenever you like,
• fully paid private health insurance, subsidized sports membership, and language courses,
• free breakfast, snacks, and drinks at the office, along with a chill-out space, a foosball table, and some gaming gear at our Warsaw office for when you need to relax and charge your batteries,
• a laptop with the operating system of your choice  (Mac/PC/Linux) and an additional, good quality monitor.