About the role:

As a Program Delivery Manager, you will lead complex technology programs for large enterprise clients — from initial scoping and solution design through to delivery and long-term relationship management. You'll be a trusted partner for both our clients and our internal teams, helping to navigate the organizational and technical complexity that comes with large-scale digital transformation.

This is a senior, client-facing role that combines strong delivery discipline with genuine technical credibility and business acumen. You will engage with stakeholders at the highest levels — from steering committees to C-suite conversations — lead critical decisions across budget, scope and risk, and play a key role in shaping how Future Mind delivers for its most strategic accounts.

This job is all about...

Delivery leadership:

• Leading large, complex technology development programs (mobile / web / backend / data) from kick-off to deployment, with full accountability for the expected outcomes.
• Owning the budget, scope and timeline — making the right calls under pressure and keeping delivery on track.
• Spotting risks early and resolving them before they become issues.
• Maintaining high delivery standards while keeping teams focused and efficient.

Client leadership:

• Building and owning client relationships across all levels, including facilitation of day-to-day collaboration, steering committees and C-suite engagement.
• Managing expectations with an assertive, yet genuinely collaborative approach.
• Reading and navigating the political dynamics of large enterprise organizations.
• Turning delivery success into long-term trust and proactive business growth.

Governance & stakeholder management:

• Orchestrating multi-vendor environments, working alongside major advisory firms and other enterprise partners as a peer or leader, not a passenger.
• Designing and running formal governance structures that actually work.
• Negotiating, mediating and resolving stakeholder conflicts with a clear understanding of what motivates each party involved on all sides.

Technical authority:

• Understanding of the complexity of extensive IT systems combined with the ability to design and articulate high-level system architectures with credibility, including frontends, backends, databases, third-party integrations etc.
• Understanding the full digital product development lifecycle and knowing where to push for rigor versus where pragmatism wins.
• Identifying quick wins, spotting architectural risks, and making sound technology trade-offs along with the ability to intuitively assess the implications of technological decisions.
• Collaborating effectively with architects and engineering leads as a genuinely informed partner.

Crisis management:

• Stabilizing projects which require taking over and regaining control.
• Resolving internal and external conflict, rebuilding trust where necessary.
• Maintaining authority and composure when the pressure is high.

What we're looking for:

High seniority:

• 10–15 years in IT.
• At least 3 years leading large enterprise programs (budget > EUR 1M).
• Additional advantages include background in working with major consulting firms, proven track record in retail, fintech, telco, etc.

Skills & competencies:

• Deep understanding of the technology product lifecycle and how complex system architectures fit together.
• Natural authority in high-stakes conversations, you lead difficult discussions and resolve issues, not avoid them.
• Complete professional fluency in English (written and spoken).
• Certifications (PMP, SAFe, Prince2) are a nice to have, not a hard requirement.

This role is for you if…

• You operate strategically without losing low-level grip and control of the details.
• You're comfortable running multiple work streams simultaneously, through your team, not despite them, without micromanagement, without dropping the ball, while providing support and autonomy.
• You understand technology well enough to make sound tactical decisions and conveying them effectively to technical teams.
• You can feel comfortable in a boardroom while maintaining the trust of the people doing the work and balancing the thin border between assertiveness and maintain relationships.
• You know how to play in a multi-vendor environment, build and manage alliances.
• You thrive when stepping into complex, messy situations and bring them under control

...and here's what we offer:

• non-corporate, transparent work environment where everyone has their say,
• frequently reviewed salary, relevant to market rates, your developing skills, and the results you achieve,
• possibility to significantly impact your projects — your input has real value,
• continuous professional development and application of new technologies — we all keep learning,
• active support of experienced mentors and team leaders along a well-structured professional development path,
• frequent team meetings with the purpose of sharing knowledge and discussing interesting case studies and problems that we come across on our projects,
• financial support for professional development, when you want to learn, take part in a conference, or go to a meetup,
• work-life balance and integration, with truly flexible working hours,
• the ability to work fully or partially remotely, or check in to one of our offices whenever you like,
• fully paid private health insurance, subsidized sports membership, and language courses,
• free breakfast, snacks, and drinks, along with a chill-out space, a foosball table, and some gaming gear at our Warsaw office for when you need to relax and charge your batteries,
• a laptop with the operating system which you choose (Mac/PC/Linux) and an additional, good quality monitor.