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Jakub Nawrocki
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Customer Experience E-commerce
Maciej Cieślukowski Emilia Adamek
Digital Transformation Business
Izabela Franke
Digital Advisory E-commerce
Izabela Franke
Digital Advisory UX research
Jakub Nawrocki
Product Design Design Systems
Łukasz Okoński
Digital Advisory UX research
Maciej Cieślukowski
Explore all insights

Featured Insights

IT Support Engineer

B2B: 8.000 - 12.000 PLN

Location: Warsaw OR REMOTE.

Apply now

We are an award-winning digital advisory and delivery company that leads brands through digital transformation. 

For over 15 years, we have been creating fully-fledged digital products for brands like Żabka, LPP, Hebe, Super-Pharm, and more. Our goal is to find user-centric solutions to complex challenges and shape the future by building impactful digital products.

Career job offer

Get hired in 3 steps!

No one likes long recruitment processes. You can expect our recruitment process to be brief and effective. We'll tell you about us as much as we want to learn about you.
  • 01.

    We get to know each other on a brief call

  • 02.

    You complete a short recruitment task

  • 03.

    We discuss your area of expertise

Future Mind is an experienced team of specialists that creates tailor-made software for clients, from concept to deployment. With years of experience, we build mobile, web, and IoT applications for well-known Polish and international companies such as LPP (Sinsay, Reserved, Mohito), Jeronimo Martins (Hebe), Żabka (Żappka), SuperPharm, Dior, Generali, and Virgin, among many others.

We are looking for an IT Support Engineer — a responsible, available, and motivated individual interested in shift work who, like us, is developing their skills to take on more interesting and challenging tasks and projects. We have over one hundred specialists on board with valuable knowledge in software development and maintenance, from whom you can learn a lot.

Responsibilities of an IT Support Engineer include:

  • Daily monitoring of applications and system environments.
  • Monitoring, detecting, and reporting technical failures.
  • Diagnosing and performing repair procedures.
  • Implementing updates, modifying system configurations, applications, and support tools in cooperation with the DevOps team.
  • Documenting support systems, team processes, and procedures.
  • Automating processes (everything possible!).
  • Writing scripts and tests and continuously improving monitoring and ticket handling processes.
  • Ensuring the SLA is met for projects supported by the team.

We expect candidates to have:

  • A minimum of 2 years of experience in IT system maintenance (Level 2 or Level 3).
  • Experience working with alert, incident, and problem management systems (Jira Service Management, OpsGenie).
  • Familiarity with monitoring systems (Zabbix, Grafana, ELK, Sentry) and the ability to analyze system logs and draw appropriate conclusions to identify and solve problems.
  • The ability to understand application architecture and at least a basic knowledge of programming languages, such as Python or Node.js.
  • Availability for shift work from 5:00 AM to 11:00 PM, Monday to Sunday. Each team member works 40 hours per week.
  • Independence, discipline, and consistency in handling and completing tickets.
  • The ability to cooperate with developers, DevOps, and clients.
  • Knowledge of cloud solutions (AWS, Azure, Firebase) and databases (MongoDB, PostgreSQL, others).
  • The ability to work in a team and under time pressure.
  • Fluent English (both spoken and written) to allow for free communication.

Nice to have:

  • Programming skills in Python or Node.js.
  • A technical degree (or currently pursuing one).
  • An interest in Site Reliability Engineering methodology.

IT Support Engineer

B2B: 8.000 - 12.000 PLN

Location:

Warsaw OR REMOTE

Any questions?

Tomek Jurek

Tomek Jurek

Head Of People ops

[email protected]
submit application

Enjoy our benefits and perks

  • remote work

    Remote work culture

    Enjoy the freedom to work from wherever suits you best: your home or one of our offices in Warszawa or Tychy.

  • knowledge sharing

    Team knowledge sharing

    Engage in a collaborative experience, where knowledge
is shared through practice and internal meetups
to foster growth.

  • internal mentorship

    Internal mentorship

    Benefit from our training budget and work with experienced colleagues eager to share their expertise to support your professional development.

  • working hours

    Flexible working hours

    Enjoy a schedule tailored to your needs and take
 work-life balance to the next level, which we call
work-life integration.

  • paid holidays

    Paid holidays

    Take well-deserved breaks
with 20 or 26 paid days off to unplug
and recharge.

  • private health care

    Private health care

    Prioritize your well-being and maintain
good health with access to a medical package
of your choice.

  • mental health

    Mental health support

    Take advantage of professional mental health support if you feel down and overwhelmed or need professional guidance in personal development.

  • sports memberships

    Sports memberships

    Stay active with your favorite sports
memberships. You can also get sports cards
for your loved ones.

  • team-building-events

    Team-building-events

    Connect with colleagues through fun team-building events during company retreats, team meetings,
or Easter and Christmas Eve celebrations.

Take a look at our current job openings and
take the next big step in your career today.

submit application

Questions?

Get in touch with Tomek, our Head
of Poeple Ops to get the answers you're looking for!
Tomek Jurek

Tomek Jurek

Head of People Ops
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