Soon every company can offer FinTech services

Often, both in analyzing business requirements and in implementation, we give a lot of attention to making the success path usable and fully functional but lack love for error handling.

Mobile push notifications are becoming increasingly more popular and are starting to be considered as one of the more common communication channels, while being equally if not even more functional than the others.

Everyone of us has probably experienced the situation of leaving a store with empty hands. According to the Retailtouchpoints, nearly 96% of shoppers leave a store without making a purchase at least once in their lifetime.

It shouldn’t come as a surprise that trust towards mobile apps increases steadily. In the US alone, there are already more than 260 million smartphone users (of all 328 million citizens), and those who use mobile apps tend to have over 100 apps installed on their smartphones. In China, on the other hand, the number of citizens that actively use the most popular super app WeChat exceeds 983 million.

Retail is changing rapidly in the time of a COVID-19 outbreak. Most of the markets observe that innovation adaptation during the crisis has accelerated a lot. According to McKinsey, organisations that can quickly reimagine their omnichannel approach to create a distinctive customer experience will recover much quicker after the pandemic. CX investments are the key to overcome the downturn without any major problems. Let’s see how CX leaders dealt with the crisis from 2008 in comparison to market followers:

Kafka has already seen large adoption at thousands of companies worldwide. We took a closer look at it to understand when and what Kafka is used for.