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flights checked in 2024
passengers using AirHelp protection
compensated passengers
With a business model centered around securing compensation for flight disruptions, AirHelp recognized the need to be instantly accessible to users – especially those unaware of their potential right to claim money back.
The company sought to build a digital product that would seamlessly integrate into travelers' journeys – and that's where we came in.
We partnered with AirHelp to design and develop a mobile solution that delivers exceptional value: a proactive, intelligent assistant that not only simplifies the claims process but also enhances the travel experience with real-time notifications, personalized perks, and impactful AI features.
We helped AirHelp solve this by building a robust travel companion app that automatically detects eligible flights by scanning users’ emails and calendars, then guides them through claims with zero effort. Our challenge was making complex passenger rights feel as simple as ordering a ride.
Working side-by-side with AirHelp, we mapped every scenario, from routine delays to missed connections, transforming them into intuitive app flows for trip management, flight tracking, and claim submission. This deep domain immersion produced a bulletproof scope document that eliminated future guesswork and enabled rapid progress without costly revisions.
Every technical decision served both user needs and business goals. We chose React Native for cross-platform efficiency and shorter time to market.
The roadmap prioritized powerful engagement drivers. Free, detailed flight disruption notifications, which competitors lock behind a paywall, demonstrated the app's immediate value. We also layered in sticky features like family sharing of itineraries and Wallet-integrated airport lounge passes for paid users to boost daily usage, all strategically designed to create organic conversion opportunities for AirHelp's insurance products.
By prioritizing high-impact user flows, we ensured seamless development progress while making legal processes feel effortless. We approached the design with an understanding of AirHelp’s vision: this wasn’t meant to be just a claims app, but a complete travel companion.
Recognizing that users wouldn’t engage with compensation features alone, we built the experience around proactive trip management: flight tracking, real-time updates, and itinerary organization, with claims and travel insurance functionality seamlessly integrated into the broader concept.
After establishing the core features’ designs, we layered in social elements like Instagram stickers and shareable boarding pass designs, ensuring they enhanced rather than distracted from the app’s primary role.
While our team handled the cross-platform core and AI-powered features like email scanning, we worked closely with AirHelp's engineers to integrate their backend with the app, fetching data from their systems to determine flight status and compensation eligibility. This clear communication between teams prevented bottlenecks during development.
At the experience's core, we implemented proper structuring of travel plans, distinguishing between individual flight segments, connecting trips with layovers, and complete itineraries.
This wasn't just organizational; it directly supported AirHelp's business model, where insurance coverage and payouts operated specifically at the trip level. Our QA specialists verified these flows across all trip types and edge cases, from simple direct flights to complex multi-airline itineraries with potential missed connections, and our UX researchers handled usability testing of the final release.
When users grant secure access to their email inbox or calendar, an AI solution performs a comprehensive audit of historical bookings, identifying any overlooked flight disruptions from previous years that may qualify for compensation under EU or other jurisdictions’ regulations.
This feature creates a powerful incentive for app adoption by delivering immediate, tangible value: users aren't just downloading another travel app, but potentially discovering hundreds of euros in unclaimed compensation from past trips. It perfectly complements the app's forward-looking protections, ensuring travelers both secure their rights for future journeys and recover what they may be owed from past ones.
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