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Digital Advisory Composable Architecture
Digital Transformation Business
News Technology
Digital Advisory Business CX Strategy
Explore all insights

Featured Insights

A Tough Year Lies Ahead of the Retail Industry

Krzysztof Heyda Digital Product Consultant

Understand Your Customer: Data As One of Your Greatest Assets

Agnieszka Twardosz Content Marketing Specialist Tomasz Woźniak CEO

Error Handling in Mobile App Development

Michał Klimczak Head of Mobile

The Value of Customer Journey Mapping Explained

Miłosz Michałowski-Żuk Customer Experience Manager

Virgin Mobile

We are pleased to present the result of cooperation with our Client,Virgin Mobile Poland Ltd., which is "Virgin Mobile Club" — a mobile application mirroring the functionality of the VirginMobile Self Care panel.

Overview

Background

At the beginning of 2014, Virgin Mobile, the leading MVNO (Mobile Virtual Network Operator) in Poland, decided to launch the Virgin Mobile Club application to allow its customers to easily manage their subscriber accounts. The company was looking for a reliable, long-term partner who was able to deliver a high-end product and take on its long-term development. Future Mind's experience in creating and maintaining mobile applications convinced Virgin Mobile to start working with us.

 

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Approach

After 6 months of meticulous planning and development, we launched the application on two platforms — Android and iOS — then two months later on Windows Phones too. The Virgin Mobile Club apps allow customers to:

  • check their balance and account expiration date
  • top up their account
  • activate and configure cellular services
  • manage phone numbers assigned to the account
  • collect discounts from Virgin Mobile partners

Since the product launched, Future Mind has been responsible for maintenance of the app and its continuous development synchronized with the evolution of Virgin Mobile’s offer. In addition, we provide end user support for Virgin Mobile app users in app stores and take care of ASO processes across all three platforms.

 

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Results

We have now been working with Virgin Mobile for over 3 years. From the very beginning, outsourcing the complete service for the mobile channel had many advantages for our Client:

  • no need for a costly and time-consuming team recruitment process
  • immediate kick-off of the development process without wasting time on forming an in-house team
  • scalability — team size can vary depending on the client’s requirements (if the work is less intense, team size can be reduced), so when a new offer is rolled out and changes need to be implemented fast, we can quickly assign additional team members to speed up each phase of the development process

In 2017, our work was appreciated by the popular Polish tech news portal AntyWeb, which named the Virgin Mobile Club app the best telecom mobile app in Poland, with highest average user ratings and best design.

Together with Virgin Mobile, we are continuing our efforts to make the app even better!

 

Every day, thousands of our clients are using the "Virgin Mobile Club" application, proving thus that solutions designed and produced by Future Mind fulfil their functions in the best way.

Future Mind are decisively focused on professionalism of their services which makes the Client feel secure in their hands.

Agnieszka Flis

Agnieszka Flis

Virgin Mobile

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