Virgin Mobile

Mobile apps

Virgin Mobile cover
Overview

Background

At the beginning of 2014, Virgin Mobile, the leading MVNO (Mobile Virtual Network Operator) in Poland decided to launch Virgin Mobile Club application to allow their customers to easily manage their subscriber’s account. The company was looking for a reliable, long-term partner who was able to deliver a high-end product and take on its long-term development. Future Mind's experience in creating and maintaining mobile applications convinced Virgin Mobile to start working with us.

virginmobile.pl
m-commerce
mobile
selfcare
services
telecommunication
utilities
Deliverables
Android / iOS / Windows Phone
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Approach

After 6 months of careful planning and development we launched the application on two platforms - Android and iOS, and two months later also on Windows Phone. Virgin Mobile Club apps allow customers to:

  • check the balance and validity of the account,
  • top up the account,
  • activate and configure cellular services,
  • manage phone numbers assigned to the account,
  • collect discounts from Virgin Mobile partners.

Since launch, Future Mind is responsible for maintenance of the app and its continuous development, synchronised with the evolution of Virgin Mobile’s offer. In addition, we provide end user support for Virgin Mobile app users in app stores and take care of ASO process across all three platforms.

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Results

We have been working with Virgin Mobile for over 3 years. From the very beginning outsourcing the complete service for mobile channel has many advantages for our Client:

  • no need for costly and time-consuming team recruitment process,
  • immediate kick-off of the development process, without wasting time for forming an in-house team,
  • scalability - team size can vary depending on client’s requirements. If the work is less intense - the project team size can be reduced. When a new offer is rolled out and changes need to be implemented fast - we can quickly assign additional team members to speed each phase of the development process.

In 2017 our work was appreciated by the popular polish tech news portal AntyWeb, who named Virgin Mobile Club app as the best telecom mobile app in Poland, with highest average user ratings and best design.

Together with Virgin Mobile, we are continuing our efforts to make the app even better!

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